Refund Policy
Last Updated: June 29, 2025
This Refund Policy outlines the terms and conditions under which Lyravosentina provides refunds for course enrollments and educational services purchased through our platform.
General Refund Terms
We are committed to providing quality educational content and ensuring customer satisfaction. Refund eligibility depends on the type of purchase, timing of the request, and specific circumstances outlined below.
Course Enrollment Refunds
Full Refund Eligibility
You may request a full refund under the following conditions:
Within 14 Days of Purchase: If you have not accessed more than 20% of the course content, you may request a full refund within 14 days of your initial purchase date.
Technical Issues: If you experience significant technical problems that prevent access to course materials and our support team cannot resolve the issues within a reasonable timeframe, you may be eligible for a full refund regardless of the purchase date.
Course Cancellation: If Lyravosentina cancels a course before completion, all enrolled students will receive a full refund of the course fee.
Partial Refund Eligibility
Partial refunds may be issued on a case-by-case basis for:
Between 15-30 Days: Requests made between 15 and 30 days after purchase may qualify for a partial refund of 50% if less than 40% of course content has been accessed.
Special Circumstances: In exceptional situations such as medical emergencies or other significant life events, partial refunds may be considered at the discretion of Lyravosentina management.
Non-Refundable Items
The following purchases are non-refundable:
Completed Courses: Courses where you have accessed more than 75% of the content or received a completion certificate.
After 30 Days: Any refund request submitted more than 30 days after the purchase date.
Promotional Discounts: Courses purchased using special promotional codes or during discount periods may have modified refund terms as specified at the time of purchase.
Third-Party Content: Courses or materials provided by third-party instructors may be subject to different refund policies as specified on the course page.
Subscription Services
Monthly Subscriptions
Monthly subscription fees are non-refundable. You may cancel your subscription at any time, and you will retain access to all subscription benefits until the end of your current billing period. No refunds will be provided for partial months.
Annual Subscriptions
Annual subscriptions may be refunded on a pro-rata basis if the cancellation request is made within the first 30 days of the subscription period and usage has been minimal. After 30 days, annual subscriptions are non-refundable, but you may cancel to prevent future renewals.
Certification and Examination Fees
Fees paid for certification examinations are non-refundable once the examination has been scheduled. If you need to reschedule an examination, rescheduling fees may apply as outlined in the specific certification program terms.
How to Request a Refund
Refund Request Process
To request a refund, please follow these steps:
Step 1: Contact our support team at help@lyravosentina.com with your order number, course name, and reason for the refund request.
Step 2: Provide any supporting documentation if your request is based on technical issues or special circumstances.
Step 3: Our team will review your request within 5 business days and notify you of the approval or denial of your refund.
Step 4: If approved, refunds will be processed to the original payment method within 10 business days.
Required Information
When submitting a refund request, please include:
Full name and email address associated with your account
Order or transaction number
Course or service name
Date of purchase
Detailed reason for refund request
Supporting documentation if applicable
Refund Processing
Processing Time
Once a refund is approved, processing times vary depending on your payment method:
Credit/Debit Cards: 7-10 business days for the refund to appear on your statement
PayPal: 3-5 business days
Bank Transfer: 10-14 business days
Please note that Lyravosentina is not responsible for additional processing delays caused by financial institutions or payment processors.
Refund Method
All refunds will be issued to the original payment method used for the purchase. We cannot process refunds to different accounts or payment methods.
Account Access After Refund
Once a refund is processed, you will immediately lose access to the refunded course or service. Any certificates, progress records, or downloaded materials associated with the refunded purchase must be deleted and may no longer be used.
Exceptions and Special Cases
Bundle Purchases
For course bundles or package purchases, refunds are calculated based on the individual course prices rather than the bundled discount price. If you have completed or substantially accessed some courses in the bundle, those courses will be deducted at their full individual price from the refund amount.
Gift Purchases
Courses purchased as gifts follow the same refund policy, but the refund must be requested by the original purchaser, not the recipient. Gift purchases are eligible for refund only if the gift code has not been redeemed.
Corporate or Group Licenses
Corporate and group license purchases have separate refund terms as outlined in the respective licensing agreements. Please contact our corporate team at help@lyravosentina.com for assistance with group purchase refunds.
Denied Refund Requests
Refund requests may be denied if:
The request does not meet the eligibility criteria outlined in this policy
The course content has been substantially accessed or completed
The request is made after the applicable refund period
There is evidence of policy abuse or fraudulent activity
Required documentation or information is not provided
Dispute Resolution
If your refund request is denied and you believe the decision was made in error, you may submit an appeal to help@lyravosentina.com within 14 days of the denial notification. All appeals will be reviewed by senior management, and a final decision will be communicated within 10 business days.
Chargebacks
We encourage all customers to contact us directly to resolve any payment disputes before initiating a chargeback with their financial institution. Initiating a chargeback without first attempting to resolve the issue through our refund process may result in immediate account suspension and denial of future services.
Policy Modifications
Lyravosentina reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any modifications constitutes acceptance of the updated policy. Purchases made before policy changes will be subject to the policy in effect at the time of purchase.
Contact Information
If you have questions about this Refund Policy or need assistance with a refund request, please contact us:
Email: help@lyravosentina.com
Phone: +60321811219
Address: B-03-14, 1 Tebrau, Jalan Tebrau Off, Jln Seri Setanggi, Taman Seri Setanggi, 80250 Johor Bahru, Johor, Malaysia
Our support team is available to assist you and ensure your experience with Lyravosentina meets your expectations.